Shipping Policy

Free Shipping

We offer free shipping for all United States orders. For international orders, we partner with USPS to offer multiple shipping options at different price points and shipping speeds for you to choose at checkout.

Shipping Process

We require between 1-3 working days on average to fulfill your order and transport it to our carrier's sort facility.

Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.

Tracking

All orders are processed with tracking numbers. You will receive an email with the tracking number when your order is dispatched to the carrier's sort facility.

For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Deliveries

Velvet Romani orders typically take around 6-13 business days to arrive for domestic (US) orders and 7-14 business days for international orders. While we will do all that we can to make sure your order is delivered on time, Velvet Romani cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees

International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Velvet Romani has no control over these charges, nor can Velvet Romani predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions, we recommend that you contact your local customs office for more information.

Lost/Stolen/Damaged Packages

Velvet Romani is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.

Feedback

We would love to hear your feedback, questions, or any concerns. Please feel free to email us at contact@velvetromani.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.